Shipping policy

Shipping Policy

Thank you for visiting and shopping with us. The following terms and conditions outline our shipping policies to ensure transparency and protect our business.

1. Shipping Arrangements

• Due to the size and weight of our products (ranging from 150–500kg), shipping costs are not calculated automatically at checkout.
• Customers are required to contact us directly to discuss shipping options and receive a custom shipping quote.
• Please reach out to us with your order details and delivery address to determine shipping costs and arrangements.

2. Delivery Methods

• All shipments are handled via freight carriers due to the size and weight of our products.
  
• Shipping arrangements will be confirmed only after we receive and verify all delivery details.

3. Delivery Times

• Delivery times vary based on your location and the freight carrier’s schedule. Estimated delivery windows will be provided once shipping arrangements are finalized.
• Please note that unforeseen delays, such as weather or carrier disruptions, may affect delivery times.

4. Delivery Requirements

• It is the customer’s responsibility to ensure that the delivery address can accommodate large freight shipments. This includes:
  • Adequate access for trucks or delivery vehicles.
  • Availability of unloading equipment or personnel if required.
• If delivery is unsuccessful due to access issues or customer unavailability, additional fees may apply for re-delivery or storage.

5. Shipping Areas

• We ship to all locations across Australia. For remote or difficult-to-access areas, additional surcharges may apply.
• International shipping is available upon request. Customs duties, taxes, and clearance fees are the responsibility of the customer.

6. Inspection Upon Delivery

• All items must be inspected upon delivery. Any visible damage to the packaging or product must be noted on the carrier’s delivery receipt.
• Failure to report damages at the time of delivery may affect your eligibility for claims.

7. Order Tracking

• Once your order has been shipped, you will receive tracking information to monitor your shipment’s progress.
• Please allow 2 business days for tracking information to be updated after shipping.

8. Cancellations and Changes

• Orders cannot be canceled or modified once they have been shipped.
• Requests for changes or cancellations prior to shipment must be made within 2 hours of placing the order.

9. Returns and Refunds

• Due to the nature of our products, returns are subject to approval and must meet the following conditions:
  • The product must be unused and in its original condition.
  • The customer is responsible for return shipping and associated costs.
• Refunds will be processed once the returned product is inspected and approved.

10. Liability

• We are not responsible for delays or damages caused by the shipping carrier. However, we will assist in filing claims with the carrier when necessary.
• We are not liable for missed delivery windows due to inaccurate or incomplete shipping information provided by the customer.

Please contact us if you have any questions.